Introduction
Change. It can be the best thing that ever happened to your organization. Or the worst. It depends on how it's managed.
Managing change means getting people to do things differently. And that's something they naturally resist. Breaking old habits and routines means work. Ambiguity. Stress.
Change can be painful. And people will spend a lot of energy trying to avoid it–energy that saps productivity.
So what's the antidote to the pain of change? Management that motivates and inspires. That directs and supports. That empowers people to become agents of change rather than rebels against it.
That isn't business as usual. It's business as unusual. And it requires an unusual approach.
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