With over 100,000 copies sold worldwide, this is recognized as the book that launched the process improvement revolution. The approach it outlines was the first to bridge the gap between organization strategy and the individual performer.

Now, in this revised and expanded edition, we offer a practical, experience-based guide for managing organizations as integrated systems. Improving Performance explains the "how-to" for improving the processes that form a link between strategy and performer.

This book is "the process bible" for anyone interested in performance improvement consulting. It provides the foundation and key builiding blocks for PRITCHETT's flagship process improvement approach: ePIP (electronic Process Improvement Project).