Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And the workload won't be getting any lighter.

This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace. Learn:

• Why "service excellence" is actually easier to deliver than "service mediocrity"
• To turn customer complaints to your advantage
• To take care of yourself by taking care of your customers