Change Management Training Step 5: Manage Resistance

How Much Resistance To Change Is Normal?

Push-back is predictable when a major organizational change program gets under way.

If you have a reliable frame of reference, you can put things into perspective. Knowing what’s “normal,” you’ll have a better feel for how you should react to the particular situation facing you. So let’s look at the typical scenario.

We’re dealing in generalities here, but the breakout usually goes about like this: 

Some 20 percent of the people are “change-friendly.” They’re clear advocates who willingly embrace the change. You can depend on them to help drive the program. Another 50 percent of the folks sit on the fence. They assume a so-called neutral position, trying to figure out which way to lean. They’re not necessarily hostile to change, but they’re not helping like they should. The remaining 30 percent are...