Improving Performance

How to Manage the White Space on the Organization Chart (Hardback)

Authors: Geary A. Rummler & Alan P. Brache

With over 150,000 copies sold worldwide, this management classic is recognized as the book that launched the process improvement revolution. The approach it outlines was the first to bridge the gap between organization strategy and the individual performer.

This book has become “the process bible” for anyone interested in performance improvement consulting. Now, in this revised and expanded edition, we offer the streamlined version of our flagship methodology.

The Rummler-Brache methodology can help organizations:

  • Resolve nagging white space issues
  • Overcome the common pitfalls in process analysis and redesign efforts
  • Forge a stronger link between strategy and process redesign
  • Install a top-to-bottom measurement system that provides a foundation for continuous improvement and growth