MP3 Audio File

Run time: 38 min

Service Excellence! Audio Book

Author: Price Pritchett

Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today’s high-speed atmosphere. Customers expect higher-quality service than ever before. And the workload won’t be getting any lighter.

This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace. Learn:

  • Why “service excellence” is actually easier to deliver than “service mediocrity”
  • To turn customer complaints to your advantage
  • To take care of yourself by taking care of your customers