Change Management Training Step 3: Set Clear Goals

Provide A Clear Aiming Point

Resistance to change climbs fast when people can’t figure out where they’re headed. The more vague the destination, the fewer volunteers you’ll find eager to go there.

Keep in mind the fact that change, in general, causes some folks to lose their nerve. No reason why you should contribute to this problem. Since ambiguity leads to uncertainty, you should do what you can to give people a clear sense of direction.

If the organization is drifting and goals are blurry, employees become more tentative. That translates into low-voltage resistance. People start to pull back....