Executives often deceive themselves, presuming poor operating results are their people’s fault.
Could be. But maybe employees are tangled up in a web of sticky processes.
Some success might come from individual or team heroics. But if you pit a good performer against a bad process, the process will win almost every time. Improving the way you do things probably offers far more promise than replacing people or trying to push them harder. As Thomas Edison insisted, “There is a way to do it better. Find it.”
We can help.
Our Rummler-Brache methodology is the gold standard for process improvement. ( www.RummlerBrache.com )
Attend our Process Improvement Certification Workshop and learn our world-class approach.